Frequently Asked Questions

Here some frequently asked questions about our service and buying form us.

If you need any further information, please don’t hesitate to contact us! 

What are the delivery charges for orders from the Online Shop?

Free delivery on order over £60 *. Our standard delivery charge is £6.95 (+VAT) for orders less than £60.

Some exclusions apply, see chart below:

Postcode fees 

Which payment methods are accepted in the Online Shop?

We accept all major credit and debits cards through our secure payment portal, Stripe.

You can also pay with ApplePay on ApplePay enabled devices.

For invoicing and account payment methods please call us on:

01508 218 017

How long will delivery take?

Our normal delivery time is 5 to 7 days, howeve some items if not in stock may take longer. We will always advise you of this when you order.

How secure is shopping in the Online Shop? Is my data protected?

Shopping online with us is as secure as you would expect from any retailer. We are fully compliant with all card processing requirments (Details can be found at Stripe.com). Our wwebsite is fully protect with SSL encryption technology and you can view our Privacy Policy here:

Privacy Policy

What exactly happens after ordering?

When we receive your order will begin processing your products for dispatch. This may include with our suppliers and couriers.

Do I receive an invoice for my order?

Yes, you will receive an email invoice and order updates as we process your orders.